LAKERA GROUP (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products from our gift store, book our event management services, or engage us for trade fair and exhibition services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect and process the following categories of personal information:

Personal Identification Information

• Full name
• Email address
• Phone number
• Postal or delivery address
• Company or organisation name (where applicable)

Transaction Information

• Details of purchases made from our gift store
• Payment details (processed through secure payment providers)
• Billing information

Event & Service Information

• Event details such as venue, date, guest size, and service requirements
• Exhibition or trade fair booking information
• Special service requests

Technical Information

• IP address
• Browser type and version
• Device information
• Website usage data through cookies and analytics tools

How We Use Your Information

We use the information collected for the following purposes:

• To process orders from our gift store
• To manage and deliver event planning services
• To organise trade fair and exhibition services
• To communicate with clients regarding bookings and services
• To respond to inquiries and customer support requests
• To improve our website, products, and services
• To comply with legal and regulatory obligations

Sharing of Information

We do not sell or rent personal data to third parties. However, we may share information with trusted service providers where necessary to deliver our services. These may include:

• Payment processors
• Event vendors and suppliers
• Logistics and delivery providers
• IT and website hosting providers

All third parties are required to handle your information securely and only for the purposes necessary to provide the service.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Object to processing of your personal data
• Request restriction of processing
• Withdraw consent where applicable

Contact Information

For any questions regarding this Privacy Policy or your personal data, please contact us:

Email: lakera@lakeragroup.co.uk

Address: WEATHERILL HOUSE BUSINESS CENTER

New South Quarter, 23 Whitestone Way, Croydon Cro 4WF